Terms of service

1. Agreeing to these terms

These terms are an agreement between Preppify Inc. ("Preppify", "we", "us"), a company registered in Ontario, Canada, and the business that uses Preppify ("you"). By creating an account or using Preppify, you agree to them.

If you accept them for a restaurant or a group of restaurants, you confirm you're allowed to do so for that business.

2. What Preppify does

Preppify is back-office software for restaurants: it reads bills and receipts, tracks expenses, inventory and payroll, brings in sales, works out delivery app fees, keeps your books in sync, prepares reports, and, if you use Preppify CX, answers your phone.

We improve Preppify all the time, so features may change. Features we're still building are marked as coming soon or early access, and may change more than the rest.

3. Accounts and who can use them

• Keep your password and sign-in codes to yourself, and tell us straight away if you think someone else has used your account.
• The account owner decides who else gets access and with which role, including read-only access for an accountant.
• You're responsible for what's done under your account, and for making sure the people you invite follow these terms.

4. Your data

Your restaurant's data belongs to you. You give us permission to store, process and display it only to provide Preppify to you, as described in our Privacy policy.

You confirm you have the right to put that data into Preppify, including your staff's details and anything collected from your guests, and that you've given any notice the law requires.

You can export your data at any time.

5. Connected services

Preppify can work with services run by other companies, such as Toast, QuickBooks Online, Plaid, the delivery apps and WhatsApp. Your use of them is governed by their own terms.

We're not responsible for those services, their availability, or changes they make. Information from them arrives on their schedule: Toast's export and the QuickBooks sync, for example, run nightly.

6. Checking the numbers

Preppify reads documents and suggests categories automatically, and that reading can be wrong. Look over what it produces before you rely on it, especially before paying people, filing taxes or making decisions about money.

Preppify is a tool, not financial, tax, accounting or legal advice. You remain responsible for your books, your tax filings, your payroll obligations (including deductions and remittances), and following employment law.

7. Preppify CX

If you use phone answering, you're responsible for what it is set up to say about your restaurant, for the orders and bookings it takes for you, and for telling callers that they're speaking with an automated assistant and that calls may be recorded, where the law requires it.

Phone answering depends on telephone and voice providers, so we can't promise that every call will be answered.

8. Fees

You pay the fees agreed for your plan, plus applicable taxes. We'll give you at least 30 days' notice before a price change applies to you.

If a payment is overdue, we'll let you know, and we may pause access until it's sorted out.

9. Fair use

Don't use Preppify to break the law, to upload data you don't have the right to, or to harm anyone. Don't try to get around its security, access other restaurants' data, copy or reverse-engineer the software, overload it, or resell it without our written agreement.

10. Keeping it running

We work hard to keep Preppify available and fast, and to warn you ahead of planned maintenance. Unless we've signed a separate agreement with you, we don't guarantee any particular uptime.

11. Ending the agreement

You can cancel at any time. After you cancel, you have 30 days to export your data, and then we delete it as described in our Privacy policy.

We may suspend or close an account that breaks these terms or puts the service or others at risk. Where it's reasonable, we'll tell you first and give you a chance to fix the problem.

12. What we promise and what we don't

We provide Preppify with care, but to the extent the law allows, we provide it "as is", without promises that it will meet every need or be free of errors.

13. Limits on liability

To the extent the law allows, neither of us is responsible to the other for indirect or consequential losses, such as lost profits, lost revenue or lost data that could have been exported.

Our total responsibility for any claim related to Preppify is limited to the fees you paid us in the 12 months before the claim arose.

Nothing in these terms limits responsibility that the law doesn't allow to be limited.

14. Claims about your data

If someone makes a claim against us because of data you put into Preppify or because you broke these terms, you'll cover the reasonable costs of that claim.

15. Changes to these terms

We may update these terms. We'll post the new version here with a new date, and for changes that matter, we'll email account owners at least 30 days before they take effect. If you keep using Preppify after that, the new terms apply.

16. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario, unless the law where you are says otherwise.